Starting your own venture is challenging. But the going gets tougher when it comes to running your small business successfully. There are big names in every industry, but customers despite the luxury being offered to them, keep coming back to small businesses. The reason? Customer service.
Small businesses are known for going the extra mile to better their customer’s experience. Each customer is treated as an individual and not a number, which is not the case in large businesses and corporations – to them, it is the sales that matter.
Customer care should be at the heart of your business if you want to build customer loyalty and bring in new business.
There is always room for improvement. About one-third (34 percent) judged service between large and small companies to be about the same, and 7 percent said No Companies provide good service these days and that is what our discussion will be for the February meeting.
Pay for own meal and drinks.
Non-members are welcome to attend one time!